Question 1

What is TesterSplay?

Accepted Answer

TesterSplay is a community platform that helps Android developers meet the mandatory Closed Testing requirement on Google Play (14 days with at least 20 active testers).

Question 2

Is it legal? Does it comply with Google Play policies?

Accepted Answer

Yes. We don't generate fake reviews or manipulate ratings. It's a real collaborative beta testing service. Testers genuinely install and use the app for 14 days.

Question 3

How many testers do I need?

Accepted Answer

For personal accounts created after November 13, 2023, Google requires at least 12 testers continuously opted in for 14 days before applying for production access. Check your account requirements in Play Console.

Question 4

How long until my app is activated?

Accepted Answer

Payment opens your order chat. Testing starts once testers have access and Google has approved the closed-test changes.

Question 5

Can I publish multiple apps?

Accepted Answer

Yes. Each app has its own plan, setup, and progress tracking.

Question 6

What happens after the 14 days?

Accepted Answer

Once Play Console confirms that you meet the requirements, you can apply for production access. Final approval is Google's decision.

Question 7

How do managed plans differ from free mode?

Accepted Answer

Basic Managed costs US$15 and Guaranteed costs US$30. We coordinate testing through chat according to each plan's scope. Free mode relies on cross-testing and other developers' participation.

Question 8

How is tester activity verified?

Accepted Answer

Tracking depends on the mode. Managed orders are coordinated in your order chat; also check your test metrics in Play Console.

Question 9

What happens if a tester doesn't comply?

Accepted Answer

The Guaranteed plan includes inactive tester replacement. Tell us in your order chat if you notice a participation issue.

Question 10

Do I need a Google Group?

Accepted Answer

With managed plans, add the supplied emails directly to a tester list in Play Console. You do not need to create a Google Group. Follow your order's instructions.

Question 11

Is the price per app or a subscription?

Accepted Answer

The US$15 and US$30 managed plans are one-time payments per app. Review the plan scope before purchasing.

Question 12

Do I need to share my Google account?

Accepted Answer

Do not share your password. Add the supplied email addresses to your closed test and share the opt-in link.

Question 13

What payment methods do you accept?

Accepted Answer

We accept PayPal, credit/debit cards, and Venmo through PayPal Checkout.

Question 14

What behaviors are prohibited?

Accepted Answer

It is prohibited to generate fake reviews, use bots or fake accounts, register activity without using the app, create multiple accounts to evade suspensions, and any action that violates Google Play policies.

Question 15

How does the reputation system work?

Accepted Answer

Testers have a reputation score that increases with successful testing completions and decreases with expulsions. Three expulsions result in permanent account suspension.

Question 16

Is my data secure?

Accepted Answer

We use encryption, Row Level Security (RLS) in the database, and secure authentication. We don't sell personal information to third parties.

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